CrowdMate Support
Frequently Asked Questions (FAQs)
Finding Concerts
How do I find concerts near me?
CrowdMate uses your location to automatically display upcoming concerts in your area on the home screen. You can also search for specific artists, venues, or cities using the search bar.
Managing Your Schedule
How can I save a concert?
Simply tap the "I'm Going" button on a concert's detail page. The event will be added to your personal schedule, which you can access from the main menu.
Connecting with Friends
How do I see which concerts my friends are attending?
Your feed shows concerts that your friends are attending. Add friends by searching for their username in the Friends section of your profile.
Account Settings
How do I manage my notifications?
You can customize your notification preferences in the "Settings" section of the app. Choose to be alerted about new shows from your favorite artists, concerts at your favorite venues, and more.
Contact Us
If you have a question that isn't answered here, or if you're experiencing a problem with the app, please don't hesitate to get in touch.
Email us at: support@clairai.fr
We aim to respond to all inquiries within 48 hours.
Group safety and invitations
Use the message menu to report a message, or group settings to report a group, block a member or leave. Reporting remains available for previously authorized content after removal or suspension. Contact support@clairai.fr if reporting is unavailable or you need a suspension reviewed. Do not email invitation tokens. If someone is in immediate danger, contact local emergency services.
After installing CrowdMate, return to the original invitation and tap it again, or open Friends → Groups → Paste invitation link. Expired or revoked links require a new invitation from the organizer.